Return and Refund Policy

At The BlackBoxHub, we want you to have a smooth shopping experience.

Damaged, defective, or incorrect products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at [malik.daksh0701@gmail.com]. Include your order number and clear photos of the product and packaging so we can review the issue.

Returns and exchanges

As our products are made to order, returns or exchanges for reasons such as a change of mind, incorrect size selection, or personal preference may not be accepted. This does not limit any rights you may have under applicable consumer protection laws. Any exceptions will be assessed according to our fulfilment partner's applicable policies.

Refunds and replacements

If an eligible issue is confirmed, we will let you know whether a replacement or refund is available. Approved refunds will be processed through the original payment method where possible. The time taken for the funds to appear may depend on your payment provider or bank.

Order cancellations

Orders may enter production soon after being placed. Please contact us promptly if you need to request a cancellation. We cannot guarantee cancellation once production or fulfilment has started.

Contact us

For return, refund, or order-related questions, contact us at [malik.daksh0701@gmail.com] and include your order number.

This policy is subject to applicable laws and the terms presented at the time of purchase.