Refund & Return Policy

At Jupiter Mart, customer satisfaction is our top priority. We strive to provide high-quality products, but if you experience any issue with your purchase, we are here to assist you.

Returns & Exchanges

• We offer a 7-Day Replacement Policy for defective, damaged, or incorrect items from the date of delivery.

• To be eligible for a replacement, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Cash on Delivery (COD) & Refunds

• Since we primarily offer Cash on Delivery (COD), refunds for eligible returned items will be processed via direct bank transfer or UPI once the returned item passes our quality inspection.

• COD convenience/shipping fees (if applicable) are non-refundable.

How to Request an Exchange/Refund

1. Email our support team at support@jupitermart.in within 7 days of delivery with your Order ID and clear photo/video proof of the defect or damage.

2. Once approved, our team will arrange a reverse pickup or provide return instructions.

3. Upon receiving and inspecting the package, your replacement or refund will be dispatched/processed within 3–5 business days.